Returns

Returns Policy

Our cameras are sourced, inspected and tested by us personally. We aim to provide the highest quality service, and we work hard to ensure that all of our cameras are in full working order. That being said, we understand that problems may arise due to the nature of vintage items. Film Cameras Australia will happily refund, repair or replace within 30 days of delivery if the item arrives defective, or if any initial faults are presented upon receiving your order. 

 

To make a return, please:

  1. Contact us within 14 days of delivery: Sales@filmcamerasaustralia.com
  2. Ship the items back within 30 days of delivery

Refunds will not be granted for:

  • Change of mind.
  • Any item that is not in its original condition, is damaged or missing parts for refund.
  • The buyer does not contact us within 30 days of delivery.

If you’re having trouble with your order please reach out to us and we will gladly help you troubleshoot any issues. We also recommend viewing YouTube instructional videos as they’ll illustrate the functions of your camera.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for the loss in value. We highly recommend using a tracking service as we will not be responsible for any parcels lost in transit.

 Have more questions? Contact us here!